Scent marketing continues to be a growing trend that works

Smell is an extremely powerful sensory branding tool and it is often overlooked and underutilized by businesses. Smell is more linked to memory and emotion than any other sense and can strongly influence customers’ mood. Consider this: 75% of all emotions you generate in a day are due to scents and you are 100 times more likely to remember something you smell over something you see, hear or touch. If a solution as simple as scent can generate positive emotions and create lasting memories, just imagine the effect it could have on a business. Scent can help differentiate a business, keep a brand top-of-mind for consumers and enhance the in-store experience by eliciting positive emotions. Scent marketing continues to be a growing trend that works – and below are some of its most noticeable effects:

Build Value: Scented retail areas cause products to be perceived as higher-quality and more desirable.

Example: A Nike study reported that 84% of shoppers wanted the shoes more if they were in a scented environment and were willing to pay 10-20% more for the shoes

than if they were in an unscented environment.

Increase Shoppers’ Dwell Time: Customers tend to stay an average of 15 minutes longer in locations using a scent. More dwell time means more impulse buys and profits.

Example: An independent study showed Samsung shoppers visited three times more product categories and underestimated their shopping time by 26% if the store was scented.

Help Customers Relax: Atmospheric scent can decrease anxiety in customers or patients and reduce perceived wait time.

Example: At the Memorial Sloan-Kettering Cancer Center in New York City, some patients undergoing an MRI scan were exposed to a vanilla scent, while others were not. The patients exposed to the scent experienced, on average, 63% less overall anxiety during the procedure.

Improve Employee Performance: The right scent can boost productivity, lower stress and give employees the positive boost they need to succeed.

Example: Japanese company Takasago found that lavender and jasmine scents lowered stress for their data entry team, while a lemon scent reduced entry errors by around 54%.

Promote a Theme or Product: Scent can add the finishing touch to a themed location and boost sales on certain products.